Lichibet Casino maintains a support infrastructure designed to resolve player issues quickly regardless of time zone or complexity. Canadian players benefit from representatives familiar with local payment methods, regulations, and common concerns.
Contact Channels Available
Multiple support pathways ensure players can reach help through their preferred method:
Live Chat (Recommended)
The live chat function operates 24 hours daily, 7 days weekly. Average response times fall under 60 seconds during normal hours, with slightly longer waits during peak periods or major sporting events.
Access live chat through:
- The floating chat bubble on any page
- The support section in your account dashboard
- Direct links in confirmation emails
Chat transcripts automatically save to your account for future reference. Request email copies of conversations for documentation purposes.
Email Support
For non-urgent matters or complex issues requiring documentation, email support accepts inquiries around the clock. Expected response time runs 4-12 hours depending on queue volume.
Attach screenshots, transaction IDs, and relevant details to expedite resolution. Support staff can access account information but appreciate context provided upfront.
Common Support Topics
The support team handles a wide range of issues daily:
| Category | Typical Resolution Time | Self-Service Available |
|---|---|---|
| Deposit Issues | 5-15 minutes | Partial |
| Withdrawal Status | 5-10 minutes | Yes |
| Bonus Questions | 5-10 minutes | Yes |
| Account Verification | 24-48 hours | Yes |
| Technical Problems | 10-30 minutes | Partial |
| Responsible Gaming | Immediate | Yes |
Account Verification Process
Identity verification (KYC) requirements trigger before processing first withdrawals. Prepare the following documents:
- Government-issued ID: Passport, driver’s licence, or provincial ID card
- Proof of address: Utility bill or bank statement dated within 90 days
- Payment verification: Photo of deposit method (card with middle digits obscured, e-Transfer confirmation)
Upload documents through the secure verification portal in account settings. Processing typically completes within 24-48 hours for standard submissions.
Self-Help Resources
Many common questions find answers without contacting support directly:
FAQ Database
The searchable FAQ covers hundreds of topics organized by category. Payment questions, bonus terms, game rules, and technical troubleshooting all receive detailed explanations.
Account Dashboard
Your account dashboard displays:
- Current bonus status and wagering progress
- Transaction history with status updates
- Verification document status
- Active session management
- Responsible gaming tool access
Responsible Gaming Support
Lichibet takes player welfare seriously and provides multiple self-exclusion and limit-setting options:
- Deposit limits: Daily, weekly, or monthly caps
- Loss limits: Maximum losses over set periods
- Session limits: Automatic reminders after set playtime
- Cooling-off periods: Short-term account suspension (24 hours to 30 days)
- Self-exclusion: Long-term or permanent account closure
Support staff assist with implementing any responsible gaming measure immediately upon request. No waiting periods or justification required.
Problem Gambling Resources
For players experiencing gambling-related difficulties, these Canadian resources provide confidential assistance:
ConnexOntario Helpline: 1-866-531-2600 (24/7)
Email: support@connex.ontario.ca
Available for all Canadian residents seeking gambling support
Additional resources include GamCare and Gamblers Anonymous, both accessible through footer links on every page.
Escalation Process
Issues unresolved through standard channels can escalate through formal complaint procedures:
- Initial contact: Live chat or email with detailed explanation
- Supervisor review: Request escalation if unsatisfied with resolution
- Management review: Written complaints receive management attention within 72 hours
- External resolution: Licensing authority contacts available for unresolved disputes
Document all communications and maintain records of relevant transactions. Most disputes resolve at step one or two.
Languages and Accessibility
Support operates primarily in English with French-speaking representatives available upon request during extended hours. The platform follows accessibility guidelines for players using assistive technologies.
Technical Requirements
For optimal support experiences:
- Use updated browsers (Chrome, Firefox, Safari, Edge)
- Enable JavaScript and cookies
- Allow pop-ups from the casino domain for chat windows
- Stable internet connection for live chat
The support team at Lichibet consistently receives positive feedback from Canadian players for both response speed and resolution effectiveness. Most issues reach satisfactory conclusions within a single contact session.